For police and public authorities

Law enforcement guidelines

How police forces and other authorities can ask 3CLove for information about a member, what a request needs, and how the church decides.

3CLove is run by CCC Mountain of New Glory, 14 Lockett Street, Cheetham Hill, Manchester M8 8EE, in the United Kingdom. The church is the data controller for members’ information and answers to United Kingdom law.

Members can read this page too. It is how the church decides when to hand over what they have told it.

Where to send a requestRead moreBy email from an official address, or by telephone in an emergency.

Email newglory4christ@gmail.com from an official address of your force or agency, with “Law enforcement request” in the subject line.

We check that every request is genuine before acting on it, normally by calling back through your force’s or agency’s published switchboard.

We do not give members’ information to private individuals, or to their solicitors, without a court order.

What a request needsRead moreWho is asking, about whom, for what, and under which law.

your name, rank, force or agency, official email address and telephone number;
your reference number;
the member: the email address they signed in with, or the name on their profile together with the date of a conversation or a payment;
exactly what information you need, and for which dates;
the legal basis. From a United Kingdom police force this is normally a request under Schedule 2, Part 1, paragraph 2 of the Data Protection Act 2018, authorised at the rank your force requires. Otherwise, a court order, warrant or production order.

A narrow request is answered faster than a broad one. A request for everything held about somebody comes back with a question.

What we may holdRead moreLess than most platforms, because some of it is deleted by design.

Account: The email address, when the account was created, and sign-in records, including the internet address and browser used.
Profile: What the member published, and their photographs, while the account is open.
Identity: Whether the member was verified, when, and whether by the automatic check or a moderator, with the signed record of what the check found. The document itself is deleted thirty days after the check is finished, and after that we cannot supply a copy.
Messages: The text of messages between members, while both accounts are open.
Calls: That a call took place, between whom, when, and for how long. Calls are not recorded, so there is no audio or video.
Safety: Reports made by or about the member, blocks, and the decisions the parish took.
Payments: What was paid, when, and the payment reference. We never receive card numbers: for card details, ask Stripe, which takes our payments.

When an account is closed, most of this is erased. What the church has to keep afterwards is listed in our privacy notice.

EmergenciesRead moreWhere somebody’s life or safety is at risk, telephone first and send the paperwork afterwards.

If there is a risk of death or serious harm, telephone the church on +44 7463 001660 or +44 7474 691674, then email newglory4christ@gmail.com with “Emergency” in the subject line and a description of the risk.

Where the law allows, we disclose what is needed to prevent the harm without waiting for a formal request, and ask for it to follow.

A member of the public in danger should call 999.

Keeping information while you get the paperworkRead moreOn request, we keep the records you name for 90 days.

If you need time to obtain a court order or a formal request, ask us in writing, with the details above, to preserve the records you name. We keep a copy for 90 days, and for a further 90 if you ask before the first period ends.

Preserving information is not disclosing it. Nothing is handed over until the formal request arrives.

How the church decidesRead moreOne appointed person checks every request, gives only what it needs, and writes it down.

Every request is handled by a person appointed by the parish. They check it is genuine and lawful, disclose only what the request needs, and query or refuse anything too broad or without a legal basis.

Every request is recorded: who asked, for what, under which law, what was given, and who decided.

Telling the memberRead moreWe tell them, unless the law or somebody’s safety says not to.

We tell a member when their information has been asked for, unless the law forbids it, you tell us that telling them would harm an investigation, or telling them could put somebody at risk.

Requests from outside the United KingdomRead moreThrough the United Kingdom’s own channels, except in an emergency.

Authorities in other countries should ask through mutual legal assistance with the United Kingdom, which is handled by the UK Central Authority at the Home Office. In an emergency, contact us directly and we will consider it as set out above.

When we come to youRead moreWe report to the police ourselves when somebody may be at risk.

We do not wait to be asked when a member or anybody else may be at risk of serious harm, when a child may be at risk, or when we find what looks like fraud or another crime. Our safeguarding statement says who we contact and what happens next.

What members may and may not do is in our acceptable use policy, and what we hold about them and why is in the privacy notice.

Last changed on 16 October 2026. We will say here when it changes again, and tell members directly if the change affects what we do with their information.